By purchasing tickets from Lingwood Social Club & Whiskins Bar, you agree to the following terms and conditions: - You must provide a valid email address and phone number when booking your tickets. You will receive a confirmation email with your booking reference and ticket details. - You must print your tickets or show them on your mobile device at the entrance of the hall. No tickets will be issued at the door. - You must arrive at least 15 minutes before the start of the event. Latecomers may not be admitted or may be asked to wait until a suitable break in the performance. - You must comply with the rules and regulations of the hall, which include respecting the performers, staff and other audience members, refraining from recording or photographing the event without permission, and following the health and safety guidelines. - No refunds will be given for cancellations or changes made less than 24 hours before the event. - Lingwood Village Hall reserves the right to cancel, postpone or change the event due to unforeseen circumstances. In such cases, you will be notified by email or phone as soon as possible and offered a full refund or an alternative date. - Lingwood Village Hall is not liable for any loss, damage or injury that may occur during or as a result of attending the event, unless caused by our negligence or breach of contract.
We do not store credit card details nor do we share customer details with any 3rd parties. We are Lingwood Social Club & Whiskins Bar, a registered charity in England and Wales (number 303999). Our contact details are available at www.lingwoodvh.co.uk We operate an online ticket ordering site for events and activities at our village hall. This privacy policy explains how we collect, use and share your personal data when you use our site. What personal data do we collect? When you order tickets from our site, we collect the following personal data from you: - your name, email address and phone number; - your payment details, such as your card number and expiry date; - your preferences and interests, such as the types of events you like to attend; - your feedback and reviews of our events and services. We also collect some technical data from your device, such as your IP address, browser type and version, operating system and platform, and how you interact with our site. How do we use your personal data? We use your personal data for the following purposes: - to process your ticket orders and payments, and to send you confirmation emails and receipts; - to communicate with you about our events and services, and to respond to your enquiries and complaints; - to personalise our site and marketing communications based on your preferences and interests; - to improve our site, events and services, and to measure their effectiveness; - to comply with our legal obligations, such as tax and accounting records. What is our lawful basis for using your personal data? We rely on different lawful bases for using your personal data, depending on the purpose. These are: - contract: when we need to use your personal data to fulfil our contract with you, such as processing your ticket orders and payments; - consent: when you have given us your clear and specific consent to use your personal data for a particular purpose, such as sending you marketing communications or collecting feedback; - legitimate interests: when we have a legitimate interest in using your personal data for a purpose that is not overridden by your rights and interests, such as improving our site, events and services. You can withdraw your consent or object to our use of your personal data based on legitimate interests at any time by contacting us using the details above. Who do we share your personal data with? We may share your personal data with the following third parties: - our payment service provider, who processes your payments on our behalf; - our email service provider, who sends you confirmation emails and receipts on our behalf; - our event organisers and hosts, who need to know who has booked tickets for their events; - our marketing service provider, who helps us personalise our site and marketing communications based on your preferences and interests; - our analytics service provider, who helps us measure the effectiveness of our site, events and services. We only share your personal data with third parties who have agreed to respect the security of your data and to treat it in accordance with the law. We do not allow them to use your personal data for their own purposes, unless they have a legal obligation to do so. How long do we keep your personal data? We only keep your personal data for as long as necessary for the purposes for which we collected it. This may vary depending on the type of data and the purpose. For example: - we keep your name, email address and phone number for two years after your last ticket order, so that we can communicate with you about our events and services; - we keep your payment details for six years after the end of the financial year in which you made the payment, so that we can comply with tax and accounting records; - we keep your preferences and interests until you update them or withdraw your consent, so that we can personalise our site and marketing communications based on them; - we keep your feedback and reviews until you delete them or withdraw your consent, so that we can improve our events and services based on them; - we keep some technical data for 12 months after your last visit to our site, so that we can analyse how you interact with our site. You can request us to delete or anonymise your personal data at any time by contacting us using the details above. What are your rights regarding your personal data? You have the following rights regarding your personal data: - access: you can request a copy of the personal data we hold about you; - rectification: you can request us to correct any inaccurate or incomplete personal data we hold about you; - erasure: you can request us to delete or anonymise any personal data we hold about you that is no longer necessary or that you have withdrawn your consent for; - restriction: you can request us to restrict the use of your personal data in certain circumstances, such as when you contest its accuracy or object to its use; - portability: you can request us to transfer your personal data to another organisation in a structured, commonly used and machine-readable format; - objection: you can object to our use of your personal data based on legitimate interests or for direct marketing purposes; - complaint: you can complain to the Information Commissioner's Office (ICO) if you are unhappy with how we handle your personal data. You can contact the ICO at https://ico.org.uk/concerns/ or by phone at 0303 123 1113. How do we protect your personal data? We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration or destruction. These include: - using secure servers and encryption to store and transmit your personal data; - limiting access to your personal data to only those staff and third parties who need to know it for the purposes for which we collected it; - training our staff and third parties on data protection and privacy; - regularly reviewing and testing our security measures and procedures. How do we update this privacy policy? We may update this privacy policy from time to time to reflect changes in our site, events, services, legal obligations or data protection practices. We will notify you of any significant changes by email or by posting a notice on our site. The date of the last update will be indicated at the top of this privacy policy. We encourage you to review this privacy policy regularly to stay informed about how we use your personal data.
